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Tenant Standards Guarantees

It is very important to us that our tenants are happy with our service and enjoy living in their home which is why we have set up these business standards.

Accompanied on-time viewings

We will accompany you to all viewing to ensure we get a better understanding of what you like and dislike. We allow plenty of time for our viewing appointments. In the unlikely event that we might be running late, we will always let you know by calling you to avoid you wasting your time and give you the option to delay or reschedule.

Safety

Safety of all our properties are very important to us, that is why all our properties are thoroughly safety checked prior to being advertised – if a property’s not safe, we will not advertise it.

Maintenance

Any property will sometimes require maintenance, whether it is a water leak or something stops working we will respond to it quickly and efficiently.

Deposits

If you decide you’d like to move on, once the final checks has taken place, we will return all money due to you within the agreed contract period. All deposits are held within a custodial scheme authorised by the Government. This means that your deposit is held by us for the duration of the tenancy. 

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